10
12 You can continue to use the appliance immediately. Otherwise unplug the appliance after the
descaling is completed.
Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The ironing board
cover becomes
wet or there are
water droplets on
the garment during
ironing.
Steam has condensed on the
ironing board cover after a long
ironing session.
Replace the ironing board cover if the foam
material has worn out. You can also add an
extra layer of felt material under the ironing
board cover to prevent condensation on the
ironing board. You can buy felt in a fabric
shop.
You have an ironing board cover
that is not designed to cope
with the high steam rate of the
appliance.
Put an extra layer of felt material under the
ironing board cover to prevent condensation
on the ironing board. You can buy felt in a
fabric shop.
Water droplets come
out of the soleplate.
The steam that was still present
in the hose has cooled down
and condensed into water. This
causes water droplets to come
out of the soleplate.
Steam away from the garment for a few
seconds.
Steam and/or water
come out from under
the EASY DE-CALC
knob.
The EASY DE-CALC knob is not
tightened properly.
Switch o the appliance and let the
appliance cool down for 2 hours. Unscrew
the EASY DE-CALC knob and screw it back
onto the appliance properly. Note: Some
water may escape when you remove the
knob.
The rubber sealing ring of the
EASY DE-CALC knob is worn.
Contact an authorised Philips service centre
for a new EASY DE-CALC knob.
Dirty water and
impurities come out
of the soleplate or
the soleplate is dirty.
Impurities or chemicals present
in the water have deposited in
the steam vents and/or on the
soleplate.
Clean the soleplate with a damp cloth.
Too much scale and minerals
have accumulated inside the
appliance.
Descale the appliance regularly (see chapter
‘Important - DESCALING’).
The iron leaves a
shine or an imprint
on the garment.
The surface to be ironed was
uneven, for instance because you
were ironing over a seam or a fold
in the garment.
PerfectCare is safe on all garments. The
shine or imprint is not permanent and will
come o if you wash the garment. Avoid
ironing over seams or folds or you can place
a cotton cloth over the area to be ironed to
avoid imprints at seams and folds.