Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352
Troubleshooting
16
8.3 Error messages and troubleshooting
Error Cause Remedy
A/D converter
malfunction Hardware error Switch the printer off and then on. If error recurs, call
Service.
Barcode error Invalid barcode content, e.g. alphanumeric characters in a
numerical barcode. Correct the barcode content.
Barcode too big The barcode is too big for the allocated area of the label. Reduce the size of the barcode or move it.
Battery low Battery of the PC card is empty. Replace battery in the PC card.
Buffer overow The input buffer memory is full and the computer is still
transmitting data.
Use data transmission via protocol.
(preferably RTS/CTS).
Card full No more data can be stored on the memory card. Replace memory card.
Cutter blocked
Cutter stays in an undefined position in the material. Switch off the printer. Remove material. Switch on the
printer. Restart print job. Change material.
No cutter function Switch the printer off and then on. If error recurs, call
Service.
Device not conn. Programming addresses a non-existent device. Connect the optional device or correct the programming.
Field name exists Duplicate usage of field name in the direct programming. Correct the programming.
File not found Requested file is not on the memory card Check the contents of the memory card.
Font not found Error with the selected download font Cancel current print job, change font.
FPGA malfunction Hardware error Switch the printer off and then on. If error recurs, contact
Service.
Head open Printhead not locked. Lock printhead.
Head too hot Printhead is overheated.
After a pause, the print job will be continued
automatically. If the fault recurs repeatedly, reduce the
heat level or the print speed in the software.
Invalid setup Error in the configuration memory Re-configure printer. If error recurs, contact Service.
Memory overow Current print job contains too much information, e.g.
selected font, large graphics.
Cancel current print job. Reduce amount of data to be
printed.
No DHCP server The printer is configured for DHCP, but there is no DHCP
server, or the DHCP server is currently not available.
Switch off DHCP in the configuration and assign a fixed IP
address. Please contact your network administrator.
No label found
There are labels missing on the label material. Press pause button repeatedly until printer recognizes the
next label on the material.
The label format as set in the software does not
correspond with the real label format.
Cancel current print job. Change the label format set in
the software. Restart print job.
Printer is loaded with continuous material, but the
software is set on labels.
Cancel current print job. Change the label format set in
the software. Restart print job.
No label size sepc. The size of the label is not defined in the programming. Check programming.
No link No network link Network cable and connector.
No record found Refers to the optional memory card; database access error. Check programming and memory card contents.
No SMTP server The printer is configured for SMTP, but there is no SMTP
server, or the SMTP server is currently not available.
Switch off SMTP in the configuration. Caution! Then a
warning cannot be sent by email (EAlert)! Please contact
your network administrator.
No Timeserver Timeserver is selected in the configuration, but there is no
Timeserver, or the Timeserver is currently not available.
Switch off Timeserver in the configuration. Please contact
your network administrator.
Material too thick The cutter is unable to cut the material but is able to
return into its home position. Press the cancel button. Change the material.
Out of paper Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of ribbon
Out of transfer ribbon Load new transfer ribbon.
Transfer ribbon melted during printing.
Cancel current print job. Change the heat level in the
software. Clean the printhead 9.2.4 on page 27 Load
transfer ribbon. Restart print job.
The printer is loaded with thermal labels, but the software
is set to transfer printing.
Cancel current print job. Set software to direct thermal
printing. Restart print job.
Printhead malfunction Hardware error Switch the printer off and then on. If error recurs, replace
the printhead.